Karen C., San Jose, CA
30 Nov 2016
Overall, this is how car shopping should be: No pressure from sales and be treated like a valuable person.My boyfriend's family got a G37 sedan back in 2010 from Sean. It was just an okay experience because the deal wasn't very competitive as we still felt the price could have been -$1000, since it ...was a base journey with 35k+ miles on a 2 yr-old car. The reason my bf's family still ended up brought the car was because the blue exterior was a rare find.After that we went back at the end of 2014 on a Sunday, and I brought my G37s coupe from Dave. (They really have a great collection of Infiniti's. So if you're an infiniti fan like me, you should at least check out this place.)This time, the experience is different. The process was hassle free and no hard feelings, no bad attitude sales.Dave helped us on financing, answered all questions my family and I had and sorted out all our concerns. We also got to talk to the mechanic about a couple minor hardware concerns, and they were able to fix them right away. Dave and the mechanic were patient even though they had few other groups of customer visiting. I liked to have time alone to look and think when buying a car; I hate those traditional dealers where the sales follow you everywhere. The only problem I had was my coupe was newly arrived to their inventory, so the car didn't have smok check yet when I purchased it. So I would have to take the car to their designated smok check shop. It took some of my time, but Dave was responsive via texts and emails through out the smoke check process. If I could leave the car at Carsmith and pick it up couple days later, I wouldn't have to deal with the smok check, Dave could take care of it. But since I sold my previous car, it's more ideal for me to take the new car on the day I brought it (so i don't have to spend more on rental car)Price wise, I would suggest to do your research thoroughly, be reasonable and know your bottom line. Take the in/exterior color, package, any extra option in consideration. Know how common or rare the car is. Carsmith is pretty firm on their price, so you can't just walk in and assume to have more than $1000 discounts. At the end, they are running a business to make profit. Recently, my father was looking for a commute SUV to buy. Unfortunately Carsmith focus more into luxury car, and didn't have what we were looking for, otherwise we could have gone back again. My boyfriend and I have already recommend Carsmith to all our friends and family.If you're looking to buy a luxury car from a trustworthy expert, definitely go to Carsmith! I wouldn't recommend if you are looking for car worth less then $10k because those cars in Carsmith are mostly trade-ins. Carsmith didn't pick and buy those car to put in their inventory.+ everything is indoor, so you won't feel like shopping in a flea market. If you know cars, you would appreciate the fact that cars are kept indoor. That's how shopping for luxury car should be.
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